Free written scope consultation - allowances, timeline, and change-order rules on paper before a single trade is scheduled
The Sawyer Remodel Woodland Hills Guarantee
We put our guarantee in writing before the first tool comes off the truck. That’s not a sales line. It’s how Sawyer Remodel Woodland Hills has operated since 2005, and it’s what The Relay Standard demands on every single job. You get a written price before any work starts. You get a written guarantee on every repair, included automatically, not something you have to ask for. And if that repair fails, your second visit is free. We call it the 365-Day Done Right Promise: a full year of accountability after the project closes. If it’s not done right, we make it right. No argument. No fine print gymnastics. That’s the whole point of hiring a contractor who puts things on paper.
What’s Covered
- Workmanship on every project we complete. If the tile cracks, the cabinet sags, or the drywall seam opens within 365 days, we schedule the fix at no charge.
- Written guarantee on every repair, included on every job. You don’t opt in. You don’t pay extra. The guarantee lands in your hands with the written price, before work begins.
- Free second visit if the repair fails. If something we fixed stops working the way it should, we come back without sending another invoice.
- Written price before any work starts. The number on your invoice is the number you approved. Change orders don’t materialize out of thin air.
- On-time arrival with live tracking. You’ll know who is coming, when they’ll arrive, and what they’re doing before they pull up to your driveway.
- Cleanup that matches the quality of the work. We don’t leave sawdust in your hallway or a half-filled dumpster in your driveway. The job site gets returned to you clean.
- Background-checked, uniformed technicians on every job. You’ll recognize the person at your door and know exactly who they are before they walk in.
Styles & brands we work with
Our Satisfaction Promise
Here’s what happens if something isn’t right. You call us. A live person answers, because our phones don’t route to voicemail loops. You tell us what’s wrong. We schedule the fix. That’s it. There’s no claims department to navigate, no warranty hotline that routes you to someone in another state, and no waiting period before you can talk to the person who actually did the work.
The 365-Day Done Right Promise covers a full year after the project closes. During that year, if any part of our workmanship fails, we return and correct it at no charge. The written guarantee spells this out in plain language, not legal boilerplate designed to make you give up. We’ve seen what happens when contractors disappear after the final check clears. That’s not how Luca Romano runs a job site, and it’s not how Sawyer Remodel Woodland Hills treats the people who live in Woodland Hills. The standard is simple: if we touched it and it’s not right, we fix it.
Licensed & Insured Backing
Paperwork only matters if there’s real backing behind it. Sawyer Remodel Woodland Hills is fully licensed and insured as a general contractor in California. That means when our team works in your home, you’re protected not just by our written promises but by the licensing requirements and insurance coverage the state demands. If something goes wrong that shouldn’t, you’re not left holding the bill.
We carry insurance because remodeling carries risk. Any contractor who works without it is asking you to absorb that risk silently. We carry it because your home, your family, and your project deserve better than a handshake and a hope. The license means we’ve met the state’s standards to operate as a contractor. The insurance means your property is protected while we’re on site. Combined with The Relay Standard and the written guarantees on every project, that’s the real backing behind every job we do in Woodland Hills.
See the difference
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AfterWhat Our Material Partners Cover
We install materials from manufacturers that stand behind their products. Cabinetry from KraftMaid and Wellborn. Countertops from Cambria, Silestone, and Caesarstone. Fixtures from Kohler, Moen, and Grohe. Roofing from GAF, CertainTeed, and Owens Corning. Siding and exteriors from James Hardie. When a manufacturer offers a warranty on their product, that warranty runs alongside our workmanship guarantee. It’s not either/or. They cover their material, we cover our install, and you get both in writing.
This matters in Woodland Hills, where summer heat and dry conditions put real stress on exterior surfaces. A shingle that meets the manufacturer’s spec but gets installed wrong won’t last. We install to spec and we document it, so if a material claim ever comes up, there’s a record of proper installation. No mystery suppliers, no unmarked boxes from a warehouse auction. Named brands with manufacturer backing behind the install.
What The Relay Standard Means for You
The Relay Standard is how Sawyer Remodel Woodland Hills runs every job. It’s not a marketing slogan. It’s a process. Before work starts, you receive a written price so you know exactly what the project costs. During the job, you get live arrival time tracking so you’re never wondering when the crew will show up. After each day, you get before-and-after photo updates so you can see the progress without climbing through a construction zone. When payment is due, you get a digital invoice you pay from a link. No mystery. No surprises. No questions left unanswered.
Every project we take is governed by The Relay Visibility Guarantee: who is coming, when they arrive, and what it costs, all confirmed before work begins. That’s the accountability structure behind the guarantees. You’re never in the dark about the status of your own home improvement project.
Frequently Asked Questions About Our Guarantee
Our 365-Day Done Right Promise covers a full year of accountability after the project closes. If any part of our workmanship fails during that year, we return and make it right at no charge. The guarantee is written, not verbal, and it’s included on every job automatically.
If a repair we completed fails, the second visit is free. You won’t pay for the return trip, the labor, or the materials needed to correct the issue. That’s a standing commitment on every repair we perform, not a special offer you have to request.
No. The written price you approve before work begins is the price you pay. Change orders only happen if you request a change to the scope of work, and even then, we put the new number in writing before we proceed. The invoice matches the approved price. Call (341) 217-2776 for a free estimate and you’ll see exactly what we mean.
Yes. When a project requires permits, we pull them. We don’t ask homeowners to handle the paperwork or look the other way on unpermitted work. It’s part of being a licensed general contractor and part of running an honest job site. Permits are closed out properly before we call the project done.
Our workmanship guarantee runs alongside the manufacturer’s product warranty, not in place of it. If a Kohler fixture fails because of a manufacturing defect, Kohler’s warranty applies. If our install is the issue, our guarantee applies. You get both layers of protection in writing.
Call (341) 217-2776. A live person answers. You tell us what happened, we schedule the fix. There’s no warranty hotline, no claims adjuster, no waiting game. You talk to the same team that did the work, and we make it right.
Written by Luca Romano, Owner at Sawyer Remodel Woodland Hills, serving Woodland Hills since 2005.
